Very poor service from Mweb

Really fed up with Mweb's poor customer service. We logged a moved request beginning of March, and got a sms saying our fibre is active on Monday 18/03. But our fibre is not active! We tried to contact mweb, but after holding more than 40 min, my air time ran out. After recharging airtime the next day, we tried to get hold of mweb again. After again holding for more than 30 min my airtime ran out again. I phoned them on Wednesday from my office land line, and after holding again for more that 45 min, I got through to a technician, who said that they must log a call and get back to me. I loaded enough airtime yesterday to phone them again for a fourth time, just to get told that the move request was not put through to Frogfoot. Today I followed up again, was transferred through all departments, spending more than an 90min on the phone, got cut off.

Really tired of Mweb poor service, holding times in their call centre. Mweb clearly does not worry about normal households, since they do not make up the bulk of their income.

Defnitely looking at alternative ISP's. If My fibre is not active by COB today, 22/03/2024, mweb can cancelled my fibre service!!!