ID
Ingrid D
1 reviews | Active since Jan 2012
17 May 2026, 09:44
Very poor service for 2FA security change
I activated 2FA on my webmail account then desktop mail and iphone mail stopped working. I tried entering your application specific passwords...zip nada nothing worked. Tried chatting with technical consultant gave up after waiting and waiting and waiting...reverted back to deactivating 2FA COME ON MWEB YOU CAN DO BETTER!
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
18 May 2026, 09:03Hi Ingrid, thanks for the detailed feedback, the frustration here is completely understandable, especially after trying multiple fixes and still not getting access on desktop and iPhone mail. When 2FA is enabled on Webmail, normal email passwords stop working on mail apps. These devices must use a fresh app-specific password. Here’s the quickest fix:
The Mweb Team
- Log into Webmail in a browser
- Go to Settings → Security → App Passwords
- Delete any existing app passwords and create a new one
- Remove the email account from your phone/desktop
- Re-add it using IMAP/SMTP and the new app password
The Mweb Team
Mweb's reply18 May 2026, 09:03
Official
Hi Ingrid, thanks for the detailed feedback, the frustration here is completely understandable, especially after trying multiple fixes and still not getting access on desktop and iPhone mail. When 2FA is enabled on Webmail, normal email passwords stop working on mail apps. These devices must use a fresh app-specific password. Here’s the quickest fix:
The Mweb Team
- Log into Webmail in a browser
- Go to Settings → Security → App Passwords
- Delete any existing app passwords and create a new one
- Remove the email account from your phone/desktop
- Re-add it using IMAP/SMTP and the new app password
The Mweb Team
ID
Ingrid D's updateReviewer Update
19 May 2026, 08:48Thank you Mweb for the prompt reply, much appreciated. I will definitely give it a try
ID
Ingrid D's update19 May 2026, 08:48
Reviewer Update
Thank you Mweb for the prompt reply, much appreciated. I will definitely give it a try
Mweb's replyOfficial
19 May 2026, 09:04Morning Ingrid
Thank you for your efforts. Please feel free to send us a private message for any further support.
Kind regards,
The Mweb Team
Thank you for your efforts. Please feel free to send us a private message for any further support.
Kind regards,
The Mweb Team
Mweb's reply19 May 2026, 09:04
Official
Morning Ingrid
Thank you for your efforts. Please feel free to send us a private message for any further support.
Kind regards,
The Mweb Team
Thank you for your efforts. Please feel free to send us a private message for any further support.
Kind regards,
The Mweb Team