Very poor service delivery from MWEB

I had my fiber installed on the 22/03/20 still to date I am waiting for my router to be delivered , my LTE router and line was disconnected on the 26/03/20 thus now I sit with no WiFi connection at all, trying to get hold of mweb is a joke you hold on for and hour and then.get disconnected, they.don't respond to.tickets logged nor emails sent to customer care email this is totally unacceptable