Very poor service delivery

I would like to rate MWEB a the worst ISP in Southern Africa

It all started when I simply requested a upgrade on the 15/05/2021, somewhere something went wrong and believe it or not, nobody at MWEB can even answer me who and or what it was, my line got canceled without my consent on the 01/06/2021 and I've been without internet ever since and I've been batteling to get it back up again, after over 40 calls to mweb, still nothing....

I've spent over R450 airtime calling them trying to reactivate my line from Monday to Wednesday but nothing. They simply tell me they will escalate the issue and that's that, for. On Thursday I had enough and called once again to request that they leave everything and cancel/release my line in order for me to join a more capable ISP, even this task seems to be much effort or maybe too difficult for them to do as its been 5 days now and all they can keep telling me is "we apologize but we will escalate the issue"

I've been without internet for 7 days now and I can't join another ISP because op MWEB's incompetence and lack of knowledge of how to actually help and or cancel a loyal clients line.

The worst bunch of people who lie to your face and are so *********** at being an ISP. One cannot be called a ISP if you can't provide internet to a already paying and registered client.

I have now done everything in my power to get this sorted out to no avail, I am loosing income as I work from home and have been without internet for almost 8 days now, the cost of airtime and data bundles have now exceeded R2500 so far, just because MWEB cannot fulfill my request

My l