Very poor service

 Hi Desmond. Thank you for sharing your experience with us. We completely understand how frustrating it is when response times are longer than expected, especially when you are waiting for an update on your line. We can confirm that your line release request (***) has been logged with the team responsible for all line status updates, and they are actively monitoring progress. We are committed to ensuring this is followed up promptly, and we will continue to push for timely updates so you are not left waiting. We genuinely appreciate your patience and feedback, as it helps us identify where we can improve the overall experience. Our team is here to make this process as smooth as possible and will continue to monitor until your service is fully restored. 

Kind regards, 
The Mweb Team