Very poor service
Very poor service. Holding on the phone for 45 minutes and no answer
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Replies (1)0
Replies (1)
Mweb's replyOfficial
09 Sept 2026, 14:03Hi Kogie,
We understand how frustrating it must be to spend such a long time waiting for assistance and feel unsupported when trying to reach our support teams. This is certainly not the experience we want for our customers. We appreciate the impact that extended wait times can have when you're seeking help, and we understand your disappointment. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we remain committed to providing the level of service and support our customers expect from Mweb.If your query is still unresolved, please feel free to reach out to us via direct message on Hello Peter with additional details, and we'll gladly take a closer look and assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend such a long time waiting for assistance and feel unsupported when trying to reach our support teams. This is certainly not the experience we want for our customers. We appreciate the impact that extended wait times can have when you're seeking help, and we understand your disappointment. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we remain committed to providing the level of service and support our customers expect from Mweb.If your query is still unresolved, please feel free to reach out to us via direct message on Hello Peter with additional details, and we'll gladly take a closer look and assist.
Kind regards,
Mweb Team
Mweb's reply09 Sept 2026, 14:03
Official
Hi Kogie,
We understand how frustrating it must be to spend such a long time waiting for assistance and feel unsupported when trying to reach our support teams. This is certainly not the experience we want for our customers. We appreciate the impact that extended wait times can have when you're seeking help, and we understand your disappointment. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we remain committed to providing the level of service and support our customers expect from Mweb.If your query is still unresolved, please feel free to reach out to us via direct message on Hello Peter with additional details, and we'll gladly take a closer look and assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend such a long time waiting for assistance and feel unsupported when trying to reach our support teams. This is certainly not the experience we want for our customers. We appreciate the impact that extended wait times can have when you're seeking help, and we understand your disappointment. Your feedback is important to us and will be shared with our Service Quality Team for review and improvement as we remain committed to providing the level of service and support our customers expect from Mweb.If your query is still unresolved, please feel free to reach out to us via direct message on Hello Peter with additional details, and we'll gladly take a closer look and assist.
Kind regards,
Mweb Team