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Why
1 reviews | Active since May 2026
11 May 2026, 00:16
Very poor network an...
Very poor network and connection to double story house they keep on deducting their money yet there is no service
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Replies (1)
Mweb's replyOfficial
11 May 2026, 10:05Hi Mmeli,
Experiencing repeated connection issues, especially in a double‑storey home, while payments continue to be deducted without reliable service is understandably frustrating and concerning. We recognise how disappointing it is to feel you’re not receiving the value or stability you expect from the service, and this is not the standard of experience we aim to deliver.
We’d really like the opportunity to look into this properly and understand exactly what’s happening with your connection. Please send us a direct message on Hello Peter with a detailed description of the issues you’re experiencing, including when the problems occur, so we can review this thoroughly and determine the best way forward.
Kind regards,
Mweb Team
Experiencing repeated connection issues, especially in a double‑storey home, while payments continue to be deducted without reliable service is understandably frustrating and concerning. We recognise how disappointing it is to feel you’re not receiving the value or stability you expect from the service, and this is not the standard of experience we aim to deliver.
We’d really like the opportunity to look into this properly and understand exactly what’s happening with your connection. Please send us a direct message on Hello Peter with a detailed description of the issues you’re experiencing, including when the problems occur, so we can review this thoroughly and determine the best way forward.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 10:05
Official
Hi Mmeli,
Experiencing repeated connection issues, especially in a double‑storey home, while payments continue to be deducted without reliable service is understandably frustrating and concerning. We recognise how disappointing it is to feel you’re not receiving the value or stability you expect from the service, and this is not the standard of experience we aim to deliver.
We’d really like the opportunity to look into this properly and understand exactly what’s happening with your connection. Please send us a direct message on Hello Peter with a detailed description of the issues you’re experiencing, including when the problems occur, so we can review this thoroughly and determine the best way forward.
Kind regards,
Mweb Team
Experiencing repeated connection issues, especially in a double‑storey home, while payments continue to be deducted without reliable service is understandably frustrating and concerning. We recognise how disappointing it is to feel you’re not receiving the value or stability you expect from the service, and this is not the standard of experience we aim to deliver.
We’d really like the opportunity to look into this properly and understand exactly what’s happening with your connection. Please send us a direct message on Hello Peter with a detailed description of the issues you’re experiencing, including when the problems occur, so we can review this thoroughly and determine the best way forward.
Kind regards,
Mweb Team
Best regards,