MR
Mark R
1 reviews | Active since Mar 2009
15 Sept 2020, 13:37
very poor mweb response to a query.
I have on a number of occasions tried to get through with a query only to eventually hang up because I don't have unlimited time or airtime, for that matter. I have also sent a number of emails that nobody bothers to answer. My experience with them is that their service is appalling
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Mark R's updateReviewer Update
15 Sept 2020, 14:11About 5 minutes after posting my review somebody phoned me from Mweb. I explained what I needed and the person who called me said I must speak to client services. she offered to put me through if I had the time to wait. I said I did and was then put through. After waiting for 12 minutes (according to the phone) while listening to music interspersed with announcements the call was abruptly cut off. What on earth is going on at mweb that it is too difficult to fix your service. Surely the CEO of a company performing this poorly needs to get stuck in and fix the company?
MR
Mark R's update15 Sept 2020, 14:11
Reviewer Update
About 5 minutes after posting my review somebody phoned me from Mweb. I explained what I needed and the person who called me said I must speak to client services. she offered to put me through if I had the time to wait. I said I did and was then put through. After waiting for 12 minutes (according to the phone) while listening to music interspersed with announcements the call was abruptly cut off. What on earth is going on at mweb that it is too difficult to fix your service. Surely the CEO of a company performing this poorly needs to get stuck in and fix the company?