Very poor customer service

Very poor customer service and an extremely frustrating experience.

This company was very quick to take the money and deliver the product. However, after installation I realised that the service simply does not work in my area, despite being assured that it had been tested. When I reported the issue, I was told that I should purchase an additional antenna, which I find completely unreasonable.

I repeatedly requested that the service be cancelled, yet despite this, the company still processed another debit order from my account without my authorization. My business application did not authorize debit orders. I was even on the phone with my bank (ABSA) while discussing this matter, and we are currently investigating it as the deduction appears to be ********.

To make matters worse, after spending a significant amount of time speaking to the call centre, I was advised not to take MTN but rather Telkom because it would supposedly work much better in my area. Unfortunately, the modem that was sent is performing extremely poorly. On a 20 Mbps line I am only receiving between 1.2 and 2 Mbps, even after testing it numerous times.

I contacted the call centre again and spoke to a manager who apologised for the situation, but despite the assurances, the debit order still went through.

I would like this issue to be resolved as soon as possible. If not, I will have no choice but to take further steps to address this matter.

I request that management contact me directly to resolve this problem urgently.