1 reviews | Active since Oct 2012
Very Poor Connection After Contacting MWEB Multiple Times
<p>After we complained about our terrible connection MWEB sent a replacement router, which sadly lets my devices disconnect more frequently than our previous router we got on the contract. But the bigger problem is that I cannot even download a 3MB file without it failing. Streaming at very low quality doesn't work. Speed tests doesn't even complete. I'm fed up with the situation. This is the last chance MWEB's getting to fix things. It would be better to move to a more reliable ISP wich doesn't require constant interaction with support staff to keep the connection going. Also, I'm buying mobile data to use the internet, so I need the connection fixed as soon as possible.</p>
FYI, this isn't a new problem:
https://www.hellopeter.com/mweb/reviews/terrible-adsl-connection- **********
https://www.hellopeter.com/mweb/reviews/very-poor-connection- **********
And that's why I won't recommend MWEB to anyone.
FYI, this isn't a new problem:
https://www.hellopeter.com/mweb/reviews/terrible-adsl-connection- **********
https://www.hellopeter.com/mweb/reviews/very-poor-connection- **********
And that's why I won't recommend MWEB to anyone.
I've just missed the call from MWEB. When I answered the call ended.
I've just missed the call from MWEB. When I answered the call ended.
Good day
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has been escalated to our technical specialists to investigate, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has been escalated to our technical specialists to investigate, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
