JB
Jano B

1 reviews | Active since Oct 2012

07 Dec 2016, 22:43

Very Poor Connection After Contacting MWEB Multiple Times

<p>After we complained about our terrible connection MWEB sent a replacement router, which sadly lets my devices disconnect more frequently than our previous router we got on the contract. But the bigger problem is that I cannot even download a 3MB file without it failing. Streaming at very low quality doesn't work. Speed tests doesn't even complete. I'm fed up with the situation. This is the last chance MWEB's getting to fix things. It would be better to move to a more reliable ISP wich doesn't require constant interaction with support staff to keep the connection going. Also, I'm buying mobile data to use the internet, so I need the connection fixed as soon as possible.</p>

0
Replies (3)
JB
Jano B's update07 Dec 2016, 23:08
Reviewer Update

FYI, this isn't a new problem:

https://www.hellopeter.com/mweb/reviews/terrible-adsl-connection- **********

https://www.hellopeter.com/mweb/reviews/very-poor-connection- **********

And that's why I won't recommend MWEB to anyone.

JB
Jano B's update08 Dec 2016, 12:47
Reviewer Update

I've just missed the call from MWEB. When I answered the call ended.

Mweb
Mweb's reply08 Dec 2016, 12:53
Official

Good day

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has been escalated to our technical specialists to investigate, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services