JB
Jano B
1 reviews | Active since Oct 2012
19 Nov 2016, 17:56
Very Poor Connection
<p>The past week our MWEB ADSL connection was terrible. I even struggled to load HelloPeter.com to write this review. Even the MWEB Speed test website fails halfway through the test! Seriously considering moving to a more reliable ISP.</p>
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
21 Nov 2016, 13:43Hi Jano Barnard
Thank you for bringing this to our attention.
As per the discussion Wynand had with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 Nov 2016, 13:43
Official
Hi Jano Barnard
Thank you for bringing this to our attention.
As per the discussion Wynand had with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
JB
Jano B's updateReviewer Update
22 Nov 2016, 20:39Every time someone from MWEB phoned me, I couldn't answer. The connection is really terrible for a week now. Telkom said the problem has been resolved, but we still have no usable connection. This is the third time or so we've had trouble with a terrible connection. It's a waste of money paying for something one cannot use. Please look into the matter or send out someone to test it or whatever, but please just fix it for once.
JB
Jano B's update22 Nov 2016, 20:39
Reviewer Update
Every time someone from MWEB phoned me, I couldn't answer. The connection is really terrible for a week now. Telkom said the problem has been resolved, but we still have no usable connection. This is the third time or so we've had trouble with a terrible connection. It's a waste of money paying for something one cannot use. Please look into the matter or send out someone to test it or whatever, but please just fix it for once.
Mweb's replyOfficial
23 Nov 2016, 13:49Hi Jano Barnard
Our Technical specialists struggled to reach you on *** and *** and left voice messages. As a result, your callback was rescheduled for around 2pm today.
Please feel free to respond privately with alternative contact details and also mention when would be a suitable time for the relevant department to call you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply23 Nov 2016, 13:49
Official
Hi Jano Barnard
Our Technical specialists struggled to reach you on *** and *** and left voice messages. As a result, your callback was rescheduled for around 2pm today.
Please feel free to respond privately with alternative contact details and also mention when would be a suitable time for the relevant department to call you.
Kind regards
MWEB Client Services
Best regards,
JB
Jano B's updateReviewer Update
23 Nov 2016, 14:02I will be available after 5 this evening if that would be possible.
JB
Jano B's update23 Nov 2016, 14:02
Reviewer Update
I will be available after 5 this evening if that would be possible.
JB
Jano B's updateReviewer Update
23 Nov 2016, 14:04Also, *** doesn't have a phone linked. It's only used for an internet connection.
JB
Jano B's update23 Nov 2016, 14:04
Reviewer Update
Also, *** doesn't have a phone linked. It's only used for an internet connection.
Mweb's replyOfficial
24 Nov 2016, 10:56Good Morning Jano,
Thanks for your feedback.
It is my understanding that our Specialist team have since been in contact with you.
They should follow up with you regarding your experience, after a couple of days of testing. Alternatively, you can post here and we will follow up with them for you.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply24 Nov 2016, 10:56
Official
Good Morning Jano,
Thanks for your feedback.
It is my understanding that our Specialist team have since been in contact with you.
They should follow up with you regarding your experience, after a couple of days of testing. Alternatively, you can post here and we will follow up with them for you.
Kind regards
MWEB Client Services
Best regards,