Very frustrating mweb service

I received my router on Tuesday, had to call in for activation, on Wednesday my product has been activated. When I got home from work to check it out I cannot connect to the internet. I logged a query online didn't get any responses. On Friday 08 April 2022 I called again Technical department the agent however told me I need to be at home and then call them, tried calling them when I got home, but my airtime got finish while holding for a available agent. On Saturday morning I called again, holding on for an agent for over 20mins, he was going to reset the network settings and also the router, asked him of he will can call me back he said no. Airtime got finish, nothing has been resolved still cannot connect to the internet. Used over R80 airtime for nothing, for a new customer this service really sucks and is very frustrating.