XB
Xolani B
1 reviews | Active since Jul 2016
14 Apr 2026, 18:16
Very frustrating customer support experience
Customer support is the most frustrating experience I have ever had. I need to provide an OTP that is sent to a number I no longer have access to, no other alternative. I seriously would not recommend Mweb.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
15 Apr 2026, 09:04Hi Xolani, we understand how frustrating this is, especially when access to your old number is no longer available and the OTP is the only option being requested.To assist you further, please share whether you are currently logged into your Mweb account from any device or email that is still accessible. This will help determine if an alternative verification method can be used or if the contact details on the account can be updated so you can receive the OTP again.Once this is confirmed, the next step can be guided in a way that helps you regain access without unnecessary delays.Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's reply15 Apr 2026, 09:04
Official
Hi Xolani, we understand how frustrating this is, especially when access to your old number is no longer available and the OTP is the only option being requested.To assist you further, please share whether you are currently logged into your Mweb account from any device or email that is still accessible. This will help determine if an alternative verification method can be used or if the contact details on the account can be updated so you can receive the OTP again.Once this is confirmed, the next step can be guided in a way that helps you regain access without unnecessary delays.Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's replyOfficial
15 Apr 2026, 09:14Hello Xolani,
We understand how frustrating and limiting this must be, especially not having access to the number where the OTP is being sent, and then being left without another way to complete the verification. It’s completely understandable that this would leave you feeling stuck and dissatisfied with the experience.
This feedback will also be submitted to our Service Quality Team for internal review, as this is not the level of service we aim to provide.
Your account has been located and it shows that contact was already made with an agent to request cancellation. The matter has since been escalated to our Cancellations Team, who have been asked to reach out to you as soon as possible to assist further.
Kind regards,
Mweb Team
We understand how frustrating and limiting this must be, especially not having access to the number where the OTP is being sent, and then being left without another way to complete the verification. It’s completely understandable that this would leave you feeling stuck and dissatisfied with the experience.
This feedback will also be submitted to our Service Quality Team for internal review, as this is not the level of service we aim to provide.
Your account has been located and it shows that contact was already made with an agent to request cancellation. The matter has since been escalated to our Cancellations Team, who have been asked to reach out to you as soon as possible to assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Apr 2026, 09:14
Official
Hello Xolani,
We understand how frustrating and limiting this must be, especially not having access to the number where the OTP is being sent, and then being left without another way to complete the verification. It’s completely understandable that this would leave you feeling stuck and dissatisfied with the experience.
This feedback will also be submitted to our Service Quality Team for internal review, as this is not the level of service we aim to provide.
Your account has been located and it shows that contact was already made with an agent to request cancellation. The matter has since been escalated to our Cancellations Team, who have been asked to reach out to you as soon as possible to assist further.
Kind regards,
Mweb Team
We understand how frustrating and limiting this must be, especially not having access to the number where the OTP is being sent, and then being left without another way to complete the verification. It’s completely understandable that this would leave you feeling stuck and dissatisfied with the experience.
This feedback will also be submitted to our Service Quality Team for internal review, as this is not the level of service we aim to provide.
Your account has been located and it shows that contact was already made with an agent to request cancellation. The matter has since been escalated to our Cancellations Team, who have been asked to reach out to you as soon as possible to assist further.
Kind regards,
Mweb Team
Best regards,