NM
Naeem M
1 reviews | Active since Apr 2026
04 May 2026, 13:00
Very frustrated and disappointed Mweb customer.
I don't think Mweb take their customers seriously. I logged a complaint on the 2nd of April informing them, Im going though financial difficulties and have to maybe cancel my contract with them, but I really don't want at this moment as I have 2 kids in matric and the need the internet for their studies. I spoke the Mwebs retention team and they advise they will make adjustments to the monthly payment(a discount) that will take place on the end of the month. I was so happy and relieved on the discount, but when the end of the month came they still took the full amount. I am really disappointed and frustrated as a loyal Mweb customer.
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Mweb's replyOfficial
04 May 2026, 13:06 Hello Naeem. We hear how upsetting and disappointing this has been, especially after you clearly explained your financial pressure and received reassurance from the Retentions team that a discounted arrangement would be app****, only for the full amount to still be debited at the end of the month. Given your circumstances and the importance of keeping your children connected for their studies, this understandably adds real stress and frustration. We’ve logged your feedback directly with the Retentions team again to urgently review your account and correct the billing where necessary. This will include checking the agreement made on 2 April, confirming why the adjustment was not app****, and ensuring your account is aligned with what was communicated to you. To move this forward, the team will:
• Verify the discount arrangement discussed with you in April
• Investigate why the full debit was still processed
• Apply any required billing correction or adjustment
• Confirm your updated payment status going forward We understand this isn’t just about billing, but about trust and stability during a difficult time. The Retentions team will contact you directly to resolve this properly and ensure you are not left carrying the impact of a missed internal adjustment.
Kind regards,
The Mweb Team
• Verify the discount arrangement discussed with you in April
• Investigate why the full debit was still processed
• Apply any required billing correction or adjustment
• Confirm your updated payment status going forward We understand this isn’t just about billing, but about trust and stability during a difficult time. The Retentions team will contact you directly to resolve this properly and ensure you are not left carrying the impact of a missed internal adjustment.
Kind regards,
The Mweb Team
Mweb's reply04 May 2026, 13:06
Official
Hello Naeem. We hear how upsetting and disappointing this has been, especially after you clearly explained your financial pressure and received reassurance from the Retentions team that a discounted arrangement would be app****, only for the full amount to still be debited at the end of the month. Given your circumstances and the importance of keeping your children connected for their studies, this understandably adds real stress and frustration. We’ve logged your feedback directly with the Retentions team again to urgently review your account and correct the billing where necessary. This will include checking the agreement made on 2 April, confirming why the adjustment was not app****, and ensuring your account is aligned with what was communicated to you. To move this forward, the team will:
• Verify the discount arrangement discussed with you in April
• Investigate why the full debit was still processed
• Apply any required billing correction or adjustment
• Confirm your updated payment status going forward We understand this isn’t just about billing, but about trust and stability during a difficult time. The Retentions team will contact you directly to resolve this properly and ensure you are not left carrying the impact of a missed internal adjustment.
Kind regards,
The Mweb Team
• Verify the discount arrangement discussed with you in April
• Investigate why the full debit was still processed
• Apply any required billing correction or adjustment
• Confirm your updated payment status going forward We understand this isn’t just about billing, but about trust and stability during a difficult time. The Retentions team will contact you directly to resolve this properly and ensure you are not left carrying the impact of a missed internal adjustment.
Kind regards,
The Mweb Team