NG
Nobelungu G
1 reviews | Active since Dec 2018
14 May 2026, 10:58
Very Dissapointed
Guys i have logged a query on Monday here on hellopetter, after speaking to Zinhle, Tayyibah & Zikhona till date im unable to work, can i have my refund, from activation, admin and the premium paid and have this services called MWB***2
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
14 May 2026, 11:11Hi Nobelungu, We understand your frustration, especially as you’ve been unable to work since Monday despite engaging with multiple support agents and still not having the service resolved. We also acknowledge your request regarding a refund linked to activation, admin, and premium charges. So we can assist you properly and ensure this is directed to the correct team for review, could you please provide a brief description of the issue you’re currently experiencing with the service (for example: no connection, intermittent service, or activation failure)? Once we have these details, we’ll be able to attach them to your case (MWB***2) and ensure it is reviewed accordingly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 11:11
Official
Hi Nobelungu, We understand your frustration, especially as you’ve been unable to work since Monday despite engaging with multiple support agents and still not having the service resolved. We also acknowledge your request regarding a refund linked to activation, admin, and premium charges. So we can assist you properly and ensure this is directed to the correct team for review, could you please provide a brief description of the issue you’re currently experiencing with the service (for example: no connection, intermittent service, or activation failure)? Once we have these details, we’ll be able to attach them to your case (MWB***2) and ensure it is reviewed accordingly. Kind regards,
The Mweb Team
The Mweb Team
NG
Nobelungu G's updateReviewer Update
14 May 2026, 11:26All the above
no connection, intermittent service, or activation failure)? since the 29th of April
and this is unfair for the client to go through such
no connection, intermittent service, or activation failure)? since the 29th of April
and this is unfair for the client to go through such
NG
Nobelungu G's update14 May 2026, 11:26
Reviewer Update
All the above
no connection, intermittent service, or activation failure)? since the 29th of April
and this is unfair for the client to go through such
no connection, intermittent service, or activation failure)? since the 29th of April
and this is unfair for the client to go through such
Mweb's replyOfficial
14 May 2026, 11:32Hi Nobelungu, we understand your frustration, especially given that you’ve been without a stable connection since the 29th of April. Experiencing no connection, intermittent service, or activation delays over this period is not the experience we want for you, and we recognise how disruptive this has been.We can confirm that an escalation has been submitted to our Technical Team, and they will be reaching out to you directly to assist with your connection issue and investigate the ongoing fault. The team will review the service status end-to-end to determine what is causing the disruption and work towards restoring stability as quickly as possible.We appreciate your patience while this is being prioritised for action.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 11:32
Official
Hi Nobelungu, we understand your frustration, especially given that you’ve been without a stable connection since the 29th of April. Experiencing no connection, intermittent service, or activation delays over this period is not the experience we want for you, and we recognise how disruptive this has been.We can confirm that an escalation has been submitted to our Technical Team, and they will be reaching out to you directly to assist with your connection issue and investigate the ongoing fault. The team will review the service status end-to-end to determine what is causing the disruption and work towards restoring stability as quickly as possible.We appreciate your patience while this is being prioritised for action.Kind regards,
The Mweb Team
The Mweb Team