TC
Tino C

1 reviews | Active since Oct 2012

02 Nov 2016, 09:12

Very dissapointed

<p>Ok so it all started about 2 months ago....i have to call in 2-3 times a week to get my port reset due to the internet being unuseable and every time it costs me more money than im paying to keep this unuseable internet.i was told that they would investigate(like always just a way to make the customer feel better).and about 2 weeks ago i logged a call and telkom was sent out to fix the line and still have i have to reboot my router about 5 times a day and have to call in to get port reset.i do my work online and as soons as this happens i cant get any work done.</p> <p> </p> <p>I left telkom to go to mweb but lately the service became worst with them and im even considering moving back to telkom</p>

0
Replies (1)
Mweb
Mweb's reply02 Nov 2016, 12:07
Official

Hi Tino

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,