TK
Tracy K
1 reviews | Active since Jun 2026
02 Jun 2026, 16:33
VERY disatisfied
not easily reachable for any assistance when needed, the customer service is extremely poor and not very helpful or friendly. the online app is not user-friendly . iv been trying to get assistance to speak to someone as iv made payment yet im getting sms to say that my line will be disconnected
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Replies (1)
Mweb's replyOfficial
02 Jun 2026, 16:43Hi Tracy, We can see why this situation is frustrating, especially after making a payment and still receiving disconnection notices. When the system and communication don’t align, it naturally creates concern and uncer*****y around your service status. To help us check what’s happening on your account and confirm whether the payment has reflected correctly, please send us a private message with your account details. We’ll then be able to verify the billing status and ensure your line is not incorrectly flagged for disconnection. If you still require assistance after that, we’ll take it through with the relevant team for you. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 16:43
Official
Hi Tracy, We can see why this situation is frustrating, especially after making a payment and still receiving disconnection notices. When the system and communication don’t align, it naturally creates concern and uncer*****y around your service status. To help us check what’s happening on your account and confirm whether the payment has reflected correctly, please send us a private message with your account details. We’ll then be able to verify the billing status and ensure your line is not incorrectly flagged for disconnection. If you still require assistance after that, we’ll take it through with the relevant team for you. Kind regards,
The Mweb Team
The Mweb Team