Very Disappointing Service

My name is Zelda Sekhonyana. I am very disappointed with the service that I had with your company. We signed up for the Fibre about 6-7 weeks ago and to our surprise we were told that we would need to pay for the installation fee. We were never told about this when we signed up and we canceled our application with your company. We sent through an email requesting the application to be canceled and to this very day we have not had any response from mweb. We are currently trying to get another ISP to provide us with the service but they can't as they require a cancelation letter from mweb. We have been calling and no one ever picks up.

As you can imagine how frustrating this process is as we need the fibre to be activated in our house.

Can someone from mweb send us the cancelation letter to this email address ***. Or even call me on the number included ***.