KM
Khatija M

1 reviews | Active since Mar 2009

29 Mar 2018, 11:10

Very disappointing service.

I ordered my LTE advanced on the 15 March, and i am still waiting for delivery. Spoke to 5 consultants, and they cannot even tell me when my sim card will be delivered, yet they have a tracking system. i even offered to go collect it, but was refused. Tired of the terrible service in this country. nobody cares anymore, just chasing the money

0
Replies (1)
Mweb
Mweb's reply29 Mar 2018, 12:17
Official

Good day Khatija

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,