VERY DISAPPOINTING MWEB!

I moved house and did the necessary notifications to facilitate the new installation. I received an email stating installation would take place on 30 Sept'23 at 12h00. I made sure I was at the new place at the noted time with my existing router. Octotel had to do the installation. No one pitched. I called on Monday only to be reprimanded by the consultant making me a **** that no installation was arranged for said time. I dared to voice my opinion regarding this and was then told they can only have installation done at 5pm the next day. I run a business from home, I cannot operate without internet. Another lady calls me and says she will see if she can get an earlier appointment, which apparently she could not. Installation gets done the next day and I am told 24-48 hrs for connectivity. It is 2days later and I still have no internet! VERY BAD CUSTOMER SERVICE!!! Calling is useless as you wait no less than 45mins just to get connected to a consultant. I will be sourcing another service provider. 5years of loyalty to MWEB and this is how they treat their clients??? TOTALLY UNACCEPTABLE!!!