Very Disappointing First Experience

I’ve had a very bad experience as a new client. On Monday, 1st September, I placed an order, and today, the 5th, I still don’t have internet. The issue was from your end — the order was captured as a new installation instead of a switch order. This caused the order to be recaptured only on Wednesday, even though I had already explained on the first day that the installation was complete, that I was simply changing ISPs, and I even shared pictures of the devices onsite. I asked if I would be compensated since the fault was not mine, but I was told “no, sorry.