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raymond L
1 reviews | Active since Oct 2012
02 Jun 2026, 16:10
Very disappointed with the call centre
Very disappointed with the call centre. Waited over an hour for someone to answer Got hold of senior technician and then things get sorted out.
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Replies (1)
Mweb's replyOfficial
02 Jun 2026, 16:11Hello Raymond
Thank you for taking the time to share this with us.We can see how frustrating it must have been to wait over an hour before getting through, especially when you needed urgent assistance. That level of delay is not the experience we aim to deliver.It’s good to hear that once you reached a senior technician, the matter was resolved. That said, the time and effort it took to get there is equally important, and your feedback highlights a clear area where we need to improve consistency and accessibility in our support channels.We appreciate you bringing this to our attention, and we’ll continue working on improving response times so help is available when you need it, not after long waits.
Kind regards,
The Mweb Team
Thank you for taking the time to share this with us.We can see how frustrating it must have been to wait over an hour before getting through, especially when you needed urgent assistance. That level of delay is not the experience we aim to deliver.It’s good to hear that once you reached a senior technician, the matter was resolved. That said, the time and effort it took to get there is equally important, and your feedback highlights a clear area where we need to improve consistency and accessibility in our support channels.We appreciate you bringing this to our attention, and we’ll continue working on improving response times so help is available when you need it, not after long waits.
Kind regards,
The Mweb Team
Mweb's reply02 Jun 2026, 16:11
Official
Hello Raymond
Thank you for taking the time to share this with us.We can see how frustrating it must have been to wait over an hour before getting through, especially when you needed urgent assistance. That level of delay is not the experience we aim to deliver.It’s good to hear that once you reached a senior technician, the matter was resolved. That said, the time and effort it took to get there is equally important, and your feedback highlights a clear area where we need to improve consistency and accessibility in our support channels.We appreciate you bringing this to our attention, and we’ll continue working on improving response times so help is available when you need it, not after long waits.
Kind regards,
The Mweb Team
Thank you for taking the time to share this with us.We can see how frustrating it must have been to wait over an hour before getting through, especially when you needed urgent assistance. That level of delay is not the experience we aim to deliver.It’s good to hear that once you reached a senior technician, the matter was resolved. That said, the time and effort it took to get there is equally important, and your feedback highlights a clear area where we need to improve consistency and accessibility in our support channels.We appreciate you bringing this to our attention, and we’ll continue working on improving response times so help is available when you need it, not after long waits.
Kind regards,
The Mweb Team