Very Disappointed Sies

After all the drama i had, struggling to get the modem delivered. I was sent a bill, i tried calling to the billing department, it sounds like the call gets answered but no one is responding. I thought maybe it's my mobile or the network, tried calling from another mobile even from work no response.

Now i am getting charged for early termination, when one i did make the payment and two never requested to cancel. my question is what the hell is wrong with south africa and the customer service!!!!!!! I am really considering contacting the ombudsman