Very disappointed , poor service

Good day

I have been extremely disappointed with the service provided by Evotel/Mweb over the past few days. We have been experiencing consistent issues with our fibre connection, where the Wi-Fi shows as connected, but there is no internet access. Despite calling both Evotel and Mweb multiple times, we have been informed that it will take 3 to 4 days for any assistance to be provided.

This lack of urgency is highly frustrating, as we rely on a stable internet connection for both personal and work-related tasks. The ongoing downtime is forcing us to spend additional money on mobile data, which is not a sustainable solution. The delay in resolving the issue is unacceptable, especially when internet access is so essential in today's world.

I hope Evotel/Mweb takes this feedback seriously and improves their customer support and service reliability. Until then, I would not recommend their fibre service to anyone in need of a dependable connection.

My ticket number is MWB***6

Regards Merlin