Very disappointed customer

Item: Mweb
Rating: 1
Author: Khanyisile K

I am very disappointed in the service I have been getting from Mweb. I ordered a LTE service in January till today the service is not active and I am still struggling with Mweb either cancelling my order and refunding me my payments for the order authorisation as well as the pro rata and subscription that they deducted from my account even though I have not been able to connect the service that was messed up by Mweb agents in the first place. I would not recommend Mweb to anyone even after writing 3 complaints emails my query is not resolved. Not to mention their waiting time when calling in to the call centre. Their live chat function is absolutely useless. I am extremely disappointed with Mweb

Helpful (0)

Replies (1)

Mweb's replyOfficial

11 Mar 2026, 09:26

Hi Khanyisile, thank you for sharing your feedback and for outlining the challenges you have experienced with your LTE order. We understand how frustrating this situation must be, especially after the time you have spent trying to have the matter resolved. Your query has now been escalated to our complaints team for a full investigation. They will review the order history, the service activation status, and the billing on the account to determine the appropriate resolution, including the necessary billing adjustments. The team will provide feedback once the investigation has been completed. Thank you for bringing this matter to our attention. U^

Mweb's reply11 Mar 2026, 09:26

Official