Very disappointed!!!

So I have been a LOYAL mweb customer for almost 30 years! I have commended mweb often for their excellent customer support and service, from logging queries to helping me and going above and beyond with my website hosting. In more than one occasion! For some reason, I found my Twitter/X profile had been BLOCKED by Mweb on my one primary account! No reason, just blocked. I would mention them on occasion about the junk and spam and phishing emails I received on a daily basis, more so to make them aware and other users aware, with screen shots of these ****mers accounts! Is this enough reason for blocking me? I’ve never cursed or sworn or been belligerent towards Mweb! I queried this blocking with them on my other twitter/X account and was ignored repeatedly or received automated responses. Only once initially did they say they would investigate and revert back to me! That was months ago! Today I discovered they have blocked me from communicating via Direct message on their Twitter/X on my other account. I am BEYOND angry, insulted and extremely disappointed as all I have done is request as to why my other account was blocked! And I have told them how disappointed I am in their customer service or lack there of! Besides all the above, I simply wanted make Mweb aware of the ****mers out there trying to pose as Mweb admin by claiming our emails are not being received or sent! Are these grounds for blocking? I feel MWEB customer service has gone from HERO TO ZERO in the last year! Usually their response on social media was immediate or a couple of hours! Now it’s non existent and to find I have been BLOCKED by my own service provider of 30 years is beyond sad! Beyond disappointing and Beyond unnecessary in my opinion! If you are not able to communicate with your own service provider via social media then it’s time to rethink your service provider? I am so upset with you MWEB!