R
Roseann
1 reviews | Active since Apr 2026
14 Apr 2026, 17:39
Very difficult to speak to an agent
Very difficult to speak to an agent. Waited many times for more than 2 hours and my call cuts. My status of my complaint was resolved and closed. Yet I still had the same problem which was not solved but the case was closed. I am on chat line. It says an agent will connect with you. Days pass and no agent connects with me. I logged my fault with mweb on 6 April and only today after sending an email that this matter will be taken up, did an agent connect with me. Thank you nonkululeko for reopening my fault and forwarding my fault to openserve. Hopefully my query gets resolved.
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Mweb's replyOfficial
15 Apr 2026, 09:01Hi Roseann, we understand how frustrating this experience has been, especially with long call wait times, dropped calls, and not receiving timely chat responses after your fault was logged on 6 April. Having a case marked as resolved while the issue is still ongoing understandably adds to the frustration, particularly when multiple attempts were made to get support without success. It’s good to hear that Nonkululeko has now reopened the fault and escalated it to Openserve. The next step is to allow the network team to investigate and work through the underlying line issue so it can be properly resolved. The case will remain active while Openserve completes their investigation, and updates will follow through the fault tracking process. Kind regards,
Mweb Team
Mweb Team
Mweb's reply15 Apr 2026, 09:01
Official
Hi Roseann, we understand how frustrating this experience has been, especially with long call wait times, dropped calls, and not receiving timely chat responses after your fault was logged on 6 April. Having a case marked as resolved while the issue is still ongoing understandably adds to the frustration, particularly when multiple attempts were made to get support without success. It’s good to hear that Nonkululeko has now reopened the fault and escalated it to Openserve. The next step is to allow the network team to investigate and work through the underlying line issue so it can be properly resolved. The case will remain active while Openserve completes their investigation, and updates will follow through the fault tracking process. Kind regards,
Mweb Team
Mweb Team