MM
Maanda M
1 reviews | Active since Mar 2023
08 May 2026, 19:19
Very bad,Horrible and costly service
What a horrible and costly service to get, you will deplete your unlimited minutes when calling the for service which you pay for. And when they answer they are rude and not wwilling to assist at all. i held a call for 1:40 minutes for a consultant to drop a call on me.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
11 May 2026, 08:50Hi Maanda,
Being kept on hold for extended periods, having calls dropped, and feeling that support is unhelpful or dismissive is understandably exhausting and frustrating, especially when you are paying for a service and trying to get assistance. This is not the standard of service we aim to provide, and we recognise the impact this has had on you.
We’ve escalated this to the team that handles activations and requested an urgent follow‑up on your case. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so there is clarity on what is outstanding and what the next steps are.
Your feedback regarding wait times, call handling, and overall support experience will be shared with our Service Quality Team for review and improvement, as accessibility and respectful assistance are critical.
If you need any further help, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Being kept on hold for extended periods, having calls dropped, and feeling that support is unhelpful or dismissive is understandably exhausting and frustrating, especially when you are paying for a service and trying to get assistance. This is not the standard of service we aim to provide, and we recognise the impact this has had on you.
We’ve escalated this to the team that handles activations and requested an urgent follow‑up on your case. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so there is clarity on what is outstanding and what the next steps are.
Your feedback regarding wait times, call handling, and overall support experience will be shared with our Service Quality Team for review and improvement, as accessibility and respectful assistance are critical.
If you need any further help, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 08:50
Official
Hi Maanda,
Being kept on hold for extended periods, having calls dropped, and feeling that support is unhelpful or dismissive is understandably exhausting and frustrating, especially when you are paying for a service and trying to get assistance. This is not the standard of service we aim to provide, and we recognise the impact this has had on you.
We’ve escalated this to the team that handles activations and requested an urgent follow‑up on your case. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so there is clarity on what is outstanding and what the next steps are.
Your feedback regarding wait times, call handling, and overall support experience will be shared with our Service Quality Team for review and improvement, as accessibility and respectful assistance are critical.
If you need any further help, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
Being kept on hold for extended periods, having calls dropped, and feeling that support is unhelpful or dismissive is understandably exhausting and frustrating, especially when you are paying for a service and trying to get assistance. This is not the standard of service we aim to provide, and we recognise the impact this has had on you.
We’ve escalated this to the team that handles activations and requested an urgent follow‑up on your case. The team has been asked to prioritise this matter and provide you with an email update as soon as possible, so there is clarity on what is outstanding and what the next steps are.
Your feedback regarding wait times, call handling, and overall support experience will be shared with our Service Quality Team for review and improvement, as accessibility and respectful assistance are critical.
If you need any further help, you’re welcome to reach out to us again via Hello Peter, and we’ll be happy to assist.
Kind regards,
Mweb Team
MM
Maanda M's updateReviewer Update
11 May 2026, 09:46Good day,
this is no satisfactory reply trust me. They still have no zeal to assist client nor reply to grievances they have caused. They cant even have managers attending to your queries, is the reps only saying they will alert supervisors and managers to call you but nothing happens. They have a veru proffessional rude way of wasting ourtime on the phone and still give no joy. This Mweb service must be really checked or we jusy abandon it once coz it is not fair at all for paying customers
this is no satisfactory reply trust me. They still have no zeal to assist client nor reply to grievances they have caused. They cant even have managers attending to your queries, is the reps only saying they will alert supervisors and managers to call you but nothing happens. They have a veru proffessional rude way of wasting ourtime on the phone and still give no joy. This Mweb service must be really checked or we jusy abandon it once coz it is not fair at all for paying customers
MM
Maanda M's update11 May 2026, 09:46
Reviewer Update
Good day,
this is no satisfactory reply trust me. They still have no zeal to assist client nor reply to grievances they have caused. They cant even have managers attending to your queries, is the reps only saying they will alert supervisors and managers to call you but nothing happens. They have a veru proffessional rude way of wasting ourtime on the phone and still give no joy. This Mweb service must be really checked or we jusy abandon it once coz it is not fair at all for paying customers
this is no satisfactory reply trust me. They still have no zeal to assist client nor reply to grievances they have caused. They cant even have managers attending to your queries, is the reps only saying they will alert supervisors and managers to call you but nothing happens. They have a veru proffessional rude way of wasting ourtime on the phone and still give no joy. This Mweb service must be really checked or we jusy abandon it once coz it is not fair at all for paying customers
Mweb's replyOfficial
11 May 2026, 11:13Hi Maanda,
Thank you for coming back to us and for being honest about how you’re feeling. Reaching out repeatedly, being told that managers will call you back, and then receiving no follow‑through is incredibly frustrating and understandably leaves you feeling that your time and concerns are not being taken seriously. We recognise how exhausting this experience has been and how disappointing it is for a paying customer to feel stuck without progress.
We want to reassure you that your matter has been sent back to the team handling activations, and it remains under active review. The team is aware of the urgency and has been asked to provide you with feedback as soon as possible so that there is clarity on the status and next steps.
Kind regards,
Mweb Team
Thank you for coming back to us and for being honest about how you’re feeling. Reaching out repeatedly, being told that managers will call you back, and then receiving no follow‑through is incredibly frustrating and understandably leaves you feeling that your time and concerns are not being taken seriously. We recognise how exhausting this experience has been and how disappointing it is for a paying customer to feel stuck without progress.
We want to reassure you that your matter has been sent back to the team handling activations, and it remains under active review. The team is aware of the urgency and has been asked to provide you with feedback as soon as possible so that there is clarity on the status and next steps.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 11:13
Official
Hi Maanda,
Thank you for coming back to us and for being honest about how you’re feeling. Reaching out repeatedly, being told that managers will call you back, and then receiving no follow‑through is incredibly frustrating and understandably leaves you feeling that your time and concerns are not being taken seriously. We recognise how exhausting this experience has been and how disappointing it is for a paying customer to feel stuck without progress.
We want to reassure you that your matter has been sent back to the team handling activations, and it remains under active review. The team is aware of the urgency and has been asked to provide you with feedback as soon as possible so that there is clarity on the status and next steps.
Kind regards,
Mweb Team
Thank you for coming back to us and for being honest about how you’re feeling. Reaching out repeatedly, being told that managers will call you back, and then receiving no follow‑through is incredibly frustrating and understandably leaves you feeling that your time and concerns are not being taken seriously. We recognise how exhausting this experience has been and how disappointing it is for a paying customer to feel stuck without progress.
We want to reassure you that your matter has been sent back to the team handling activations, and it remains under active review. The team is aware of the urgency and has been asked to provide you with feedback as soon as possible so that there is clarity on the status and next steps.
Kind regards,
Mweb Team