Very bad Sruggle to ...

Good day, Clement. Thank you for sharing your feedback with us. We understand how frustrating it must have been to struggle getting your cancellation letter and to feel that communication after the cancellation was not clear or timely. Experiences like this can certainly make the process more difficult than it should be. We can see that the account has been cancelled, and we have reached out to the relevant team to assist with your request regarding the cancellation letter. They will review the matter and provide the necessary assistance. We appreciate you bringing this to our attention and sharing your experience with us. 

Kind regards, 
Mweb Team