VERY BAD SERVICE TO CLIENT

I am HIGHLY DISGUSTED in Mweb’s service of late . I am a long standing client with them and when you try and phone to get your account sorted out , you get put on hold for the majority of the day .. I have been on the phone for 4 & 1/2 hours today and I just get transferred from one department to the next, get put on hold or get cut off .. and all you get is stuffing a machine talking in your ear: you can sort out your suspended account on the MWEB app!!!!! Really???? Well if your account is suspended you cannot log in to go sort out you Flipping suspended account I have got ENOUGH vulgar words for today as NOBODY could help me today and I am still sitting without internet to run my business properly with , oh put me through to the customer services and then I get cut off AGAIN If you are supposed to use technology then darn will make it user friendly and treat your clients like the good standing clients they have been over the last 15 years .. get a consultant to call back and sort out the problem … geez must we tell you how to make your clients want to stay with you .. make an effort to sort out this nonsense and don’t stuffing apologize to the client and not get the person the help they need …oh I understand what you are saying but I cannot help you .. it’s not my department HELLLO GET THE RIGHT DEPARTMENT TO HELP THEN GEEZ IS IT THAT DIFFICULT to keep your clients happy ????????? seriously sort out your customer service and get someone to contact me … my child does online schooling and needs the internet and if you send a reminder for an account to be paid like you usually do this would not have happened MWEB GET YOUR ACT TOGETHER