VERY BAD SERVICE - NO FIBER SIGNAL

Since I took up my fiber line wit MWeb in May 2020 at least once a month, I have issues whereby there is NO signal for at least a day or so. Every time I report the complaint MWeb, it miraculously goes away after I have reported it - even when Vumatel and SADV have shown up at my house to investigate, the problem suddenly goes away. After phoning MWeb yesterday to complain, the lady who I spoke to was not helpful.

I want MWeb/SADV/Vumatel to either:

1. Come to my house and reinstall the fiber properly 2. Replace my OMT box(where there is no signal).

If they are unable to do this, then I block ALL MWeb debit orders from the end of July, and move to an alternative internet service provider.

Thank you