VERY BAD SERVICE NEVER - NEVER ORDER A HOME WIFI OR ANYTHING FROM THEM

I Have never experienced such bad customer service. I received a router from MWEB two weeks ago, but it stopped working after just two days. When I contacted them, they informed me that the router is not active and that the sales department needs to assist. Since then, I have been calling almost every day, only to be kept on hold for over an hour before the call is eventually dropped.

I am requesting that MWEB cancels this router and arranges to collect it. I will not continue with a contract with a company that provides such poor service, especially if resolving issues requires me to spend excessive airtime. MWEB, please collect your router. I am not concerned about the R300 I paid to RICA the SIM card, which never worked in the first place. I will not waste any more airtime on this matter. Please resolve this without further complications.