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Rudi T
1 reviews | Active since Sept 2018
10 Apr 2026, 14:08
Very bad service mweb
Mweb is very very bad.You keep debit my bank account for services I don't even have. Customers can't even get hold of mweb on your live chat.Agents just ignore is on live chat. No phone call from mweb. You are the worst company and if you debit my account one more time I wil contact the ombudsman.Customers need to be very carefull for mweb.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
10 Apr 2026, 14:19Hello Rudi Thank you for bringing this to our attention, and we understand the frustration this situation has caused, especially regarding the unexpected billing concerns and difficulty reaching support. This is not the experience we aim to deliver, and we take your concerns seriously.We can confirm that we have arranged for our Retentions team to review your profile and contact you directly as a priority to discuss the account in detail and agree on the best way forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 14:19
Official
Hello Rudi Thank you for bringing this to our attention, and we understand the frustration this situation has caused, especially regarding the unexpected billing concerns and difficulty reaching support. This is not the experience we aim to deliver, and we take your concerns seriously.We can confirm that we have arranged for our Retentions team to review your profile and contact you directly as a priority to discuss the account in detail and agree on the best way forward.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
RT
Rudi T's updateReviewer Update
12 Apr 2026, 17:52Still nobody contacted me from MWEB.Very very bad service.
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Rudi T's update12 Apr 2026, 17:52
Reviewer Update
Still nobody contacted me from MWEB.Very very bad service.
Mweb's replyOfficial
13 Apr 2026, 17:42Hello Rudi,
We understand your frustration, especially given that you were advised the Retentions Team would contact you as a priority and you are still awaiting feedback. This delay is not the experience we aim to provide.
We will urgently request a follow-up from the Retentions Team to ensure they reach out to you as soon as possible to discuss your account and provide clarity on the next steps.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand your frustration, especially given that you were advised the Retentions Team would contact you as a priority and you are still awaiting feedback. This delay is not the experience we aim to provide.
We will urgently request a follow-up from the Retentions Team to ensure they reach out to you as soon as possible to discuss your account and provide clarity on the next steps.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply13 Apr 2026, 17:42
Official
Hello Rudi,
We understand your frustration, especially given that you were advised the Retentions Team would contact you as a priority and you are still awaiting feedback. This delay is not the experience we aim to provide.
We will urgently request a follow-up from the Retentions Team to ensure they reach out to you as soon as possible to discuss your account and provide clarity on the next steps.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand your frustration, especially given that you were advised the Retentions Team would contact you as a priority and you are still awaiting feedback. This delay is not the experience we aim to provide.
We will urgently request a follow-up from the Retentions Team to ensure they reach out to you as soon as possible to discuss your account and provide clarity on the next steps.
Should you require any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
RT
Rudi T's updateReviewer Update
20 Apr 2026, 21:01MWEB send me an OTP form because they cannot update your details on line.I think it's a load of **** sending customers forms to fill in just to update details,it's old school.After MWEB send me the OTP form I cannot FIL it in online because my phone do not support that function.Ita really a slep for me to fill in this form just to have my details changed.I stay far out of town to go and print the forms and get it filled in Not very Good customer service.You suppose to make things easy for customers and do all updates on your side without the hassle of forms to be filled in.I need my phone number to be changed and I refuse to fill in forms.Please advise me urgently in what to do.
RT
Rudi T's update20 Apr 2026, 21:01
Reviewer Update
MWEB send me an OTP form because they cannot update your details on line.I think it's a load of **** sending customers forms to fill in just to update details,it's old school.After MWEB send me the OTP form I cannot FIL it in online because my phone do not support that function.Ita really a slep for me to fill in this form just to have my details changed.I stay far out of town to go and print the forms and get it filled in Not very Good customer service.You suppose to make things easy for customers and do all updates on your side without the hassle of forms to be filled in.I need my phone number to be changed and I refuse to fill in forms.Please advise me urgently in what to do.
Mweb's replyOfficial
21 Apr 2026, 09:17Hello Rudi,
We understand how frustrating and inconvenient this process feels, especially when you’re unable to complete the form easily on your device and don’t have easy access to printing facilities. Being required to complete additional steps for a simple detail update can understandably feel restrictive.
To complete the form, you will need a PDF fill and sign application. This will allow you to open and complete the document electronically without needing to print it. You can download a suitable app from your device’s app store. For Android devices, this will be the Google Play Store, and for Apple devices, the App Store.
If you need any further assistance, feel free to reach out and we’ll be happy to help.
Kind regards,
MWEB Team
We understand how frustrating and inconvenient this process feels, especially when you’re unable to complete the form easily on your device and don’t have easy access to printing facilities. Being required to complete additional steps for a simple detail update can understandably feel restrictive.
To complete the form, you will need a PDF fill and sign application. This will allow you to open and complete the document electronically without needing to print it. You can download a suitable app from your device’s app store. For Android devices, this will be the Google Play Store, and for Apple devices, the App Store.
If you need any further assistance, feel free to reach out and we’ll be happy to help.
Kind regards,
MWEB Team
Mweb's reply21 Apr 2026, 09:17
Official
Hello Rudi,
We understand how frustrating and inconvenient this process feels, especially when you’re unable to complete the form easily on your device and don’t have easy access to printing facilities. Being required to complete additional steps for a simple detail update can understandably feel restrictive.
To complete the form, you will need a PDF fill and sign application. This will allow you to open and complete the document electronically without needing to print it. You can download a suitable app from your device’s app store. For Android devices, this will be the Google Play Store, and for Apple devices, the App Store.
If you need any further assistance, feel free to reach out and we’ll be happy to help.
Kind regards,
MWEB Team
We understand how frustrating and inconvenient this process feels, especially when you’re unable to complete the form easily on your device and don’t have easy access to printing facilities. Being required to complete additional steps for a simple detail update can understandably feel restrictive.
To complete the form, you will need a PDF fill and sign application. This will allow you to open and complete the document electronically without needing to print it. You can download a suitable app from your device’s app store. For Android devices, this will be the Google Play Store, and for Apple devices, the App Store.
If you need any further assistance, feel free to reach out and we’ll be happy to help.
Kind regards,
MWEB Team
RT
Rudi T's updateReviewer Update
24 Apr 2026, 07:27Hello,
I filled in the OTP forms and did send it back to you as you requested.I would like to know when are you changing my details so that I can access my account please.This is very urgent please.
I filled in the OTP forms and did send it back to you as you requested.I would like to know when are you changing my details so that I can access my account please.This is very urgent please.
RT
Rudi T's update24 Apr 2026, 07:27
Reviewer Update
Hello,
I filled in the OTP forms and did send it back to you as you requested.I would like to know when are you changing my details so that I can access my account please.This is very urgent please.
I filled in the OTP forms and did send it back to you as you requested.I would like to know when are you changing my details so that I can access my account please.This is very urgent please.
Mweb's replyOfficial
24 Apr 2026, 08:36Hi Rudi, we understand how urgent this is, especially when you’re unable to access your account and have already completed and sent back the OTP forms as requested. Our team will confirm as soon as the completed form has been received and verified on our side. Once that confirmation is done, the necessary account details will be updated so you can regain access. We’re prioritising this and will ensure it’s processed as quickly as possible, then updated access will be confirmed back to you directly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply24 Apr 2026, 08:36
Official
Hi Rudi, we understand how urgent this is, especially when you’re unable to access your account and have already completed and sent back the OTP forms as requested. Our team will confirm as soon as the completed form has been received and verified on our side. Once that confirmation is done, the necessary account details will be updated so you can regain access. We’re prioritising this and will ensure it’s processed as quickly as possible, then updated access will be confirmed back to you directly. Kind regards,
The Mweb Team
The Mweb Team