RP
RUBY P
1 reviews | Active since Sept 2026
15 Sept 2026, 11:02
Very bad service from Mweb
Very bad service with no feedback from them. I have been waiting over a month for my installation. The sales people dont reply and i have phoned and sent emails with no correspondence from them. I have asked to speak to a manager and still waiting. I have paid my services fees. No service from them. What a terrible experience. So unhappy.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
15 Sept 2026, 11:12Hello Ruby,
We understand how frustrating it must be to be waiting over a month for your installation while receiving little clarity on the progress of the order. Not knowing what is causing the delay and struggling to get updates is certainly not the experience we strive to provide. Having reviewed the matter, we can confirm that the network provider has advised that the line at your premises is still active with another provider. To address this, the team managing your order has already submitted an Early Line Release request so that Mweb can take over the line and proceed with the activation.At present, the order team is awaiting feedback from the network provider regarding this request. To ensure the matter remains prioritised, a further escalation has been submitted requesting urgent attention and feedback. As soon as an update is received from the network provider, the team will provide you with further feedback. We remain committed to getting this resolved and ensuring the necessary attention is given to your order.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to be waiting over a month for your installation while receiving little clarity on the progress of the order. Not knowing what is causing the delay and struggling to get updates is certainly not the experience we strive to provide. Having reviewed the matter, we can confirm that the network provider has advised that the line at your premises is still active with another provider. To address this, the team managing your order has already submitted an Early Line Release request so that Mweb can take over the line and proceed with the activation.At present, the order team is awaiting feedback from the network provider regarding this request. To ensure the matter remains prioritised, a further escalation has been submitted requesting urgent attention and feedback. As soon as an update is received from the network provider, the team will provide you with further feedback. We remain committed to getting this resolved and ensuring the necessary attention is given to your order.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 11:12
Official
Hello Ruby,
We understand how frustrating it must be to be waiting over a month for your installation while receiving little clarity on the progress of the order. Not knowing what is causing the delay and struggling to get updates is certainly not the experience we strive to provide. Having reviewed the matter, we can confirm that the network provider has advised that the line at your premises is still active with another provider. To address this, the team managing your order has already submitted an Early Line Release request so that Mweb can take over the line and proceed with the activation.At present, the order team is awaiting feedback from the network provider regarding this request. To ensure the matter remains prioritised, a further escalation has been submitted requesting urgent attention and feedback. As soon as an update is received from the network provider, the team will provide you with further feedback. We remain committed to getting this resolved and ensuring the necessary attention is given to your order.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to be waiting over a month for your installation while receiving little clarity on the progress of the order. Not knowing what is causing the delay and struggling to get updates is certainly not the experience we strive to provide. Having reviewed the matter, we can confirm that the network provider has advised that the line at your premises is still active with another provider. To address this, the team managing your order has already submitted an Early Line Release request so that Mweb can take over the line and proceed with the activation.At present, the order team is awaiting feedback from the network provider regarding this request. To ensure the matter remains prioritised, a further escalation has been submitted requesting urgent attention and feedback. As soon as an update is received from the network provider, the team will provide you with further feedback. We remain committed to getting this resolved and ensuring the necessary attention is given to your order.Should you require any further assistance, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
RP
RUBY P's updateReviewer Update
15 Sept 2026, 11:35Its just so frustrating to receive no feedback and its sad that I had to write a bad review about the service to get attention and to be heard. Im awaiting further feedback.
RP
RUBY P's update15 Sept 2026, 11:35
Reviewer Update
Its just so frustrating to receive no feedback and its sad that I had to write a bad review about the service to get attention and to be heard. Im awaiting further feedback.
Mweb's replyOfficial
15 Sept 2026, 11:58Hello Ruby,
Thank you for your patience throughout this process. The team handling your order continues to engage with the network provider and will provide further updates as soon as new information becomes available.
Kind regards,
Mweb Team
Thank you for your patience throughout this process. The team handling your order continues to engage with the network provider and will provide further updates as soon as new information becomes available.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 11:58
Official
Hello Ruby,
Thank you for your patience throughout this process. The team handling your order continues to engage with the network provider and will provide further updates as soon as new information becomes available.
Kind regards,
Mweb Team
Thank you for your patience throughout this process. The team handling your order continues to engage with the network provider and will provide further updates as soon as new information becomes available.
Kind regards,
Mweb Team