FM
Faith M
1 reviews | Active since Mar 2020
02 Jun 2026, 13:30
Very bad service
Just opened account with them i was billed incorrectly for services that i havent used i was so i asked them to change the amount everyone says it will take 24-48hrs its been more than 48hrs now i owe R2300 …its hard to to get through to them
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Mweb's replyOfficial
02 Jun 2026, 13:40Hi Faith, Receiving an unexpected balance of R2300 on a newly activated account would naturally raise concerns, particularly when you've already been advised that the correction would be completed within 24–48 hours. Your query is currently with our Complaints Team, who are reviewing the billing and any applicable credit that may be required. Their assessment will determine the validity of the charges reflected on the account and ensure the balance is corrected where necessary. We recognise that the delay in receiving a final outcome has added to the concern. The team will provide feedback as soon as their review has been completed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 13:40
Official
Hi Faith, Receiving an unexpected balance of R2300 on a newly activated account would naturally raise concerns, particularly when you've already been advised that the correction would be completed within 24–48 hours. Your query is currently with our Complaints Team, who are reviewing the billing and any applicable credit that may be required. Their assessment will determine the validity of the charges reflected on the account and ensure the balance is corrected where necessary. We recognise that the delay in receiving a final outcome has added to the concern. The team will provide feedback as soon as their review has been completed. Kind regards,
The Mweb Team
The Mweb Team