Very bad service charging you for moving your line

VERY BAD Service (Moving department) Ticket MWB***3 administration agent Roshaan Tembo

I took Fibre with Mweb about 6 months ago, all went well and had no problems with them. I then got my own house and would like to move as I am currently renting.

I requested for my line to be moved to the new house, and as a shock, they would like to cancel my current line and charge me than an amount of R2100 as I am canceling and they need to install a new installation at the new house.

I did NOT request to cancel my contract but to only move it. No were in the T&C they have indicated that you need to pay a fee for MOVING. I have asked now about 5 times for a manager to phone me but no luck. I do not know how Mweb as a business is still open with staff like this working for them.

They did not even install the fibre at the house i am currently renting at as the owner put it in about 2 years ago via his service provider now they want me to pay for something they did not do.

I want a Manager to phone me, as this is ****************, for changing a fee to move. Canceling the contract to move a client how can this be and then I need to start all over with the contact 12 months again where I have paid 6 months already

I will go to all the platforms to complain until this is sorted out.

Thank you