TM
Thato M
1 reviews | Active since Feb 2017
09 Jun 2026, 13:24
Very bad service
Again my order is bring out on hold, no communication, live chat does not work.
Why do I bother with MWEB
Order number X***0
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Jun 2026, 13:41Hi Thato,
We understand how frustrating it must be to see your order placed on hold without clear communication, especially when you’re eager to get connected. When setting up a new service, the process should be smooth and straightforward, not something that leaves you waiting.
We can confirm that our Order Team has requested proof of address from the network provider, and they also need to confirm whether:
You have an existing installation, or require a new/second line
To help move your order forward, please provide the above information including a municipal bill or lease agreement reflecting your full address to ***.
We remain focused on getting your order back on track and ensuring your service is activated without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be to see your order placed on hold without clear communication, especially when you’re eager to get connected. When setting up a new service, the process should be smooth and straightforward, not something that leaves you waiting.
We can confirm that our Order Team has requested proof of address from the network provider, and they also need to confirm whether:
You have an existing installation, or require a new/second line
To help move your order forward, please provide the above information including a municipal bill or lease agreement reflecting your full address to ***.
We remain focused on getting your order back on track and ensuring your service is activated without further delays.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 13:41
Official
Hi Thato,
We understand how frustrating it must be to see your order placed on hold without clear communication, especially when you’re eager to get connected. When setting up a new service, the process should be smooth and straightforward, not something that leaves you waiting.
We can confirm that our Order Team has requested proof of address from the network provider, and they also need to confirm whether:
You have an existing installation, or require a new/second line
To help move your order forward, please provide the above information including a municipal bill or lease agreement reflecting your full address to ***.
We remain focused on getting your order back on track and ensuring your service is activated without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be to see your order placed on hold without clear communication, especially when you’re eager to get connected. When setting up a new service, the process should be smooth and straightforward, not something that leaves you waiting.
We can confirm that our Order Team has requested proof of address from the network provider, and they also need to confirm whether:
You have an existing installation, or require a new/second line
To help move your order forward, please provide the above information including a municipal bill or lease agreement reflecting your full address to ***.
We remain focused on getting your order back on track and ensuring your service is activated without further delays.
Kind regards,
Mweb Team
TM
Thato M's updateReviewer Update
09 Jun 2026, 13:44Hi I sent a municipal bill with the correct address on the 7th. And yes if you see the address is different.
Meaning it’s an additional line.
Meaning it’s an additional line.
TM
Thato M's update09 Jun 2026, 13:44
Reviewer Update
Hi I sent a municipal bill with the correct address on the 7th. And yes if you see the address is different.
Meaning it’s an additional line.
Meaning it’s an additional line.
Mweb's replyOfficial
09 Jun 2026, 15:18Hello Thato
Thank you so much for submitting your documents - we have updated the Openserve activations team with your above feedback directly. They are actively reviewing your profile and will email you with an update and details on the next steps ASAP.
Kind regards,
The Mweb Team
Thank you so much for submitting your documents - we have updated the Openserve activations team with your above feedback directly. They are actively reviewing your profile and will email you with an update and details on the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply09 Jun 2026, 15:18
Official
Hello Thato
Thank you so much for submitting your documents - we have updated the Openserve activations team with your above feedback directly. They are actively reviewing your profile and will email you with an update and details on the next steps ASAP.
Kind regards,
The Mweb Team
Thank you so much for submitting your documents - we have updated the Openserve activations team with your above feedback directly. They are actively reviewing your profile and will email you with an update and details on the next steps ASAP.
Kind regards,
The Mweb Team