VERY BAD SERVICE

Good day I PAID FOR 10 MBPS BUT I GET ONLY 3.46 MBPS!!! WHEN I TRY TO CALL THEIR TECH DEPT THEY NEVER, EVER ANSWER BUT THE OTHER DEPTS TAKE MY CALLS. THIS HAS BEEN GOING ON FOR DAYS. I CAN'T WATCH ANYTHING ON SHOWMAX! PLEASE GIVE ME THE 10 MBPS I PAID FOR IN ADVANCE!!! CE SCHOONRAAD ID ***