VERY BAD SERVICE!!!!

I have been with Mweb for 5 years now and never had an issue up until now. I called in to their call center to let them know I am moving house, they put me through to retentions to assist me with canceling my current service provider Octatel and Switched me over to Vuma because the area I am in is only using Vuma. As I am on a month to month with them there was no cancelation charges and they were just going to switch me over and add the new address. I asked the lady to set up a debit order for the new package she arranged this for the 1st of March. I was paying them R965 for the octatel package every month and the new package with Vuma is meant to be R849 per month also on a month to month basis. I asked the lady in retentions if this means that I will have to pay for the octatel service on the 1st of March 2025 and for the Vuma acount she assured me that I will only be paying the Vuma account as she has now canceled the Octatel service, there will be no charges and it is canceled immediately. I have now checked my debits only to find that I have been charged R965 for octatel service and they are now requesting me to pay again R849 for my Vuma service. They haven't even sent out someone to come and install the fibre at my new place and I am not living at the old address where there is apparently internet still running and that I am paying for and not using. I don't think this is fair as I was reassured that I would only be charged for the new package. I have since contacted Mweb on live chat and spoke to Carlos who's checked this for me and now he says that I have to wait a Month and then the service will be canceled and I have to pay for this and then also pay for the new service I explained all of the above to him and said I would like to speak to a supervisor and for them to please contact me, his response was we don't do call backs I then told him I want to cancel all my services with them he then kept saying it will take a month and for complaints I must contact their call center. Very poor service from Mweb and I am not happy, I will be canceling all Services with you and will not recommend you to anyone. I am now sitting with out internet have to pay for services i don't have access to.