Very bad experience with MWEB

Very very but experience with the call centre am very disappointed by MWEB I don't have internet access for days the deliver a new product ( MTN SIM card) and the didn't advise that I need a new router not the one I have got from them that the changed me from Cellc to Telkom and the same router was working spend to much airtime waiting on the line talking to rude people wast more than an hour then they tell me I need I new router I again spend money buying a new router I try to call them again on the line to wait for someone to assist you more than 30 minutes the person answer and explain the issue and tell you hold on put on waiting line again that time is airtime you're using more money again the moment someone else answer and I tell the person my situation I ask if they can call me back in case if my airtime is no longer enough I try to give me number this then he start checking the issue but after the call dropped he never call back I put again more airtime call back something from 18th December 2023 till today 25 January 2024 I have been spending money on airtime call MWEB line first it was for them to fix the mistake they made on their side regarding my account on the delivery CCD it shows my account as a company account when it's and always be a person account till I received the product in January right now I have internet the cut off the one for my old SIM which supposed to still working because I paid for till month end and the new one the can't help me because of their longer waiting to pick calls that call centre is not free is even high charge I mean it charges more than when you call a normal call I spend money buying new router thinking I can get this sorted by today it's not easy buying data or airtime and lately everything works with internet