EE
ElschAA(C) Eygelaar
1 reviews | Active since Feb 2015
03 Jun 2026, 19:50
Very bad customer service
Very bad customer service! Waited for 5 hours on the “live chat” to report a fault. No agent responded.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
04 Jun 2026, 08:57Hi Elscha, We understand how frustrating it must have been to wait for such a long time on live chat without receiving a response, especially when you were trying to report a fault. If you still require assistance, please send us a private message with your account details, and we'll be happy to look into the matter and help get you to the right team as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 08:57
Official
Hi Elscha, We understand how frustrating it must have been to wait for such a long time on live chat without receiving a response, especially when you were trying to report a fault. If you still require assistance, please send us a private message with your account details, and we'll be happy to look into the matter and help get you to the right team as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
04 Jun 2026, 11:34Hi Elscha,
Thank you for confirming the steps you’ve already taken and for the update on the ONT status.We understand how disruptive it is to still be without connectivity despite completing all basic troubleshooting. We are currently looking into this further on our side and engaging the relevant team to review the line status.We will provide feedback as soon as possible once we have more clarity on the cause and the next steps to restore your connection.Kind regards,
The Mweb Team
Thank you for confirming the steps you’ve already taken and for the update on the ONT status.We understand how disruptive it is to still be without connectivity despite completing all basic troubleshooting. We are currently looking into this further on our side and engaging the relevant team to review the line status.We will provide feedback as soon as possible once we have more clarity on the cause and the next steps to restore your connection.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 11:34
Official
Hi Elscha,
Thank you for confirming the steps you’ve already taken and for the update on the ONT status.We understand how disruptive it is to still be without connectivity despite completing all basic troubleshooting. We are currently looking into this further on our side and engaging the relevant team to review the line status.We will provide feedback as soon as possible once we have more clarity on the cause and the next steps to restore your connection.Kind regards,
The Mweb Team
Thank you for confirming the steps you’ve already taken and for the update on the ONT status.We understand how disruptive it is to still be without connectivity despite completing all basic troubleshooting. We are currently looking into this further on our side and engaging the relevant team to review the line status.We will provide feedback as soon as possible once we have more clarity on the cause and the next steps to restore your connection.Kind regards,
The Mweb Team