Very bad customer experience from Mweb

I am shocked to say that mweb as disappointed me tremendously. I bought office 365 through them for the last 15 months and added Kaspersky as well. I then saw that since May I have been charged double for office 365. I contacted the accounts dep this morning 6/07/20 and after I spoke with a lady (and she explained that mweb had a lot of the same queries) she put me on hold while se fix the problem. I was on hold for more then 30min afyer phone cut of. I phoned back to only speak to a different lady that told me a different story. She said I connected a second office 365 after my previous one expired and that is why I am charged for 2 office 365!! I asked her why did I receive so many emails telling me to to renew my office 365 if the one I had, renew by it self..??!! So it is false marketing and I believe they have led me to buy another subscription of office 365. She then cut me of when a said that I believe they are '*****' and have *****ed me. 1. Why does the one Lady tell me she knows what my problem is and puts me on hold while she sort out the problem for +30min.!!!??? 2. The other lady tells a different story and says its my fault, I subscribed to 2 office 365 packages?? 3. She puts down the fone in my ear!!! 4. I received many email telling me that my subscription is ending and I must renew. I now remember that I even received a phone call at the time to tel me I must renew. Why then if the subscription renews by it self????