Very bad bad cold customer service

Good day

i have been a client for more than 4years . My account was suspensed I called the mweb call centre to make arragement to pay a R500.00 in Oct to get connect again .The consultant advise me the full payment was suppose to be paid In Dec i contact the call centre they told me that the service was cancelled . I will have to call Sale department to get reactivated and to pay for service again Mweb customer is so cold with the customer . They tell you there anothing they can do . There system is setup like that . What kind service is where consultant does show empaty towards customer .This is very bad service .

I would like my line to be reconnect .