Very bad after sale service!

We’ve logged a Call to move our line as we moved house, 2 weeks before we moved as we were told by MWEB! We’ve been on the phone all weekend and spent over R500 airtime just to go from caller number 50 odd to 1 and then get cut off! I’ve been on the phone now for over an hour. Get to the front, they mute me and then cut me off! In the meantime I have an email that says my line is active. The wifi is still off and I’m still on the phone! Worst service ever!!!!!!