VERY ANGRY CUSTOMER!!!

I have just signed up with mweb fibre and I am bitterly disappointed in the service received. According to the system, my router has been delivered but I have not received anything. I phoned Dawn wing and was told they cannot help me without a tracking number. I have tried phoning mweb since Friday to no avail. I have spent over R100.00 on airtime and I have still not gotten through to them. Holy ****, is this the type of service I will be getting and I'm not even fully connected yet?? All I want is my tracking number and to know where the hell my router is???? CAN SOMEONE PLEASE CONTACT ME AND GIVE ME SOME FORM OF CUSTOMER SERVICE???????????!!!!!!!!!!!!!!!!!!!!!