UUnacceptable Delay in Fibre Installation and Poor Service from MWEB and Vumatel

I am extremely disappointed with the service I have received from MWEB and Vumatel regarding my fibre installation. I signed up for a fibre package with MWEB on 1 June 2025, facilitated through Vumatel. Your advertising clearly states that installation would be completed within 7 working days.

It is now 17 June, and I have yet to receive any contact or updates from either company to proceed with the installation. This delay is a clear breach of your advertised timelines and your service commitment, and it amounts to false advertising.

Furthermore, I have had to spend significant personal time and airtime following up on this matter—often waiting over an hour on support queues. I logged a formal complaint last week and was assured I would be contacted, but I have received no follow-up, no updates, and no resolution.

Due to the delay and lack of fibre connectivity, I have incurred a huge financial loss in mobile data costs just to stay connected. This is an unnecessary expense caused by your failure to deliver the service as promised. Until today I have still not received any communication yet I continue to incur cost