Utterly unhappy with Mweb
Right before midnight my fiber connection stopped working. I contact my ISP, Mweb, today, on this Sunday afternoon for technical assistance, and to my surprise i get tolds by their technician, that he cannot find my fiber account/profile on Vumatels list. which in his words means that my service has been discontinued. I am in credit with Mweb (as my account is in the minus) And now im trying to get hold of Vumatel wanting answers, cause the ISP that i pay monthly cannot answer me, rectify the issue or even suggest taking this up with Vumatel themselves on my behalf.
My router shows that is has internet connection from the fiber wall box, yet ISP Mweb, cannot assist?????
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Replies (3)'s updateReviewer Update
01 Aug 2021, 17:05Yet, MWEB have deducted my payment for August 2021 from my credit with them, and I still have no internet access!!!!
's update01 Aug 2021, 17:05
Reviewer Update
Yet, MWEB have deducted my payment for August 2021 from my credit with them, and I still have no internet access!!!!
's updateReviewer Update
01 Aug 2021, 17:49Funny thing is....both router and fiber wall box show that there is internet connection, so we just needed to set up the router....,huh? Then techie tells me that I don't have an account? Yet you've taken my August debit order already?
's update01 Aug 2021, 17:49
Reviewer Update
Funny thing is....both router and fiber wall box show that there is internet connection, so we just needed to set up the router....,huh? Then techie tells me that I don't have an account? Yet you've taken my August debit order already?
's updateReviewer Update
02 Aug 2021, 15:39Thank you Nam, Sadika, Khanye & Monray - your attitudes and devotion to what you do, is commendable ?
's update02 Aug 2021, 15:39
Reviewer Update
Thank you Nam, Sadika, Khanye & Monray - your attitudes and devotion to what you do, is commendable ?