Utterly pathetic service!!!

My 100mbps line contract came to an end on 29 Feb, prior to that I called to request that my fibre continues on a 50mbps line and your agent assured me it would be active on 1 March. Its been a day and a half now no internet. I spent 2 hours on the line yesterday on hold and another 1h 45mins today with a tech agent telling me the line js not activated then putting me through to activations where I was on hold for another 1hour and when I connected to an agent he hung up. Your service is absolutely pathetic and you don't seem to care about addressing it by all the complaints on here as well as your Facebook page.