UTTERLY PATHETIC SERVICE AND I HAVE TO DO YOUR JOB FOR YOU!!!!!!

I resigned from my JOB and had SKYnext with mweb through my employer.

I called mweb to take ownership of my fibre line, Sales were quick to call me and make the arrangments, the lady i spoke to advised me to continue with my new payment from the month of January 2024, she failed to tell me to pay into new banking details and as such i have been making payment apparently to internet solutions for the past 2 years, not knowing from Jan i was supposed to pay directly to MWEB. i called MWEB as they suspended my line and the agent advised me to send an email with POP to an email address he gave and told me to send the same to *** to date i have not received email feedback or a simple phone call, when i log online queries on mwebs website requesting for someone to contact me no such has been done. and the feedback section shows weve had a problem retrieving this message (FYI I HAVE PROOF OF ALL THE ABOVE) yesterday i logged onto MWEB only to see a note stating i have been paying INTERNET SOLUTIONS and i must contact them for a refund???? why is this my job when your sales team did a pathetic job to secure a sale!!!!!!!! IS MWEB NOT A DIVISION OF INTERNET SOLUTIONS????????