SvdB
Stephanie van den Berg
1 reviews | Active since Sept 2019
13 Apr 2026, 16:39
Utterly pathetic horrific service
Pathetic service from start to finish. After already being without Wi-Fi for six days and begging for assistance, the situation has only gotten worse. During that time, we were forced to spend thousands of rand out of our own pockets just to keep our household running, manage schooling, and continue with our business using alternative data. My husband even downgraded our line in an attempt to manage costs after this terrible experience. We were explicitly told that we would receive a refund or rebate for the six days without service. Now, to add insult to injury, we have been billed incorrectly and overcharged. The bill does not reflect any downgrade, nor does it include the promised rebate. Once again, my husband had to call in just to question why the billing is wrong—because, as usual, there is no proactive communication or accountability. At this point, it is beyond frustrating. It is unacceptable. You take payment without hesitation, but when it comes to service delivery, communication, and correcting your own mistakes, there is absolutely no effort. This is not just bad service—it is a complete failure to deliver what customers are paying for. Pathetic. Call Jean ***
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
13 Apr 2026, 16:51Hello Stephanie,
We understand how extremely frustrating and disruptive this situation has been, especially after being without service for an extended period and having to rely on costly alternative data to keep your household, schooling, and business running. It is also clear how disappointing it must feel not to see the expected billing adjustments reflected after what was communicated.
We`ve reached out to our Retentions Team to urgently follow up on your downgrade request and ensure the matter is attended to as a priority. The team will also provide feedback directly to the account holder as soon as the review has been completed.
Should you need any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how extremely frustrating and disruptive this situation has been, especially after being without service for an extended period and having to rely on costly alternative data to keep your household, schooling, and business running. It is also clear how disappointing it must feel not to see the expected billing adjustments reflected after what was communicated.
We`ve reached out to our Retentions Team to urgently follow up on your downgrade request and ensure the matter is attended to as a priority. The team will also provide feedback directly to the account holder as soon as the review has been completed.
Should you need any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply13 Apr 2026, 16:51
Official
Hello Stephanie,
We understand how extremely frustrating and disruptive this situation has been, especially after being without service for an extended period and having to rely on costly alternative data to keep your household, schooling, and business running. It is also clear how disappointing it must feel not to see the expected billing adjustments reflected after what was communicated.
We`ve reached out to our Retentions Team to urgently follow up on your downgrade request and ensure the matter is attended to as a priority. The team will also provide feedback directly to the account holder as soon as the review has been completed.
Should you need any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how extremely frustrating and disruptive this situation has been, especially after being without service for an extended period and having to rely on costly alternative data to keep your household, schooling, and business running. It is also clear how disappointing it must feel not to see the expected billing adjustments reflected after what was communicated.
We`ve reached out to our Retentions Team to urgently follow up on your downgrade request and ensure the matter is attended to as a priority. The team will also provide feedback directly to the account holder as soon as the review has been completed.
Should you need any further assistance, you are welcome to send us a direct message on Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
SvdB
Stephanie van den Berg's updateReviewer Update
13 Apr 2026, 17:00Your response is just as frustrating as the service itself. It is completely unacceptable that we, as paying customers, are expected to constantly chase you just to get you to do your job. The fact that we even have to resort to HelloPeter just to get a response says everything about your lack of accountability and customer care.
On top of everything else, we are also expected to spend hours on the phone just trying to get through to a consultant. That alone is beyond frustrating—it is absolutely unacceptable. And even after finally getting through, we are still left begging for the bare minimum of customer service, which quite frankly does not exist.
We have already gone through six days without Wi-Fi, spent thousands of rand out of our own pockets to keep our household, schooling, and business running, and were promised a rebate for that time. Yet here we are—still being overcharged, with no reflection of the downgrade or the promised refund on our bill.
Why must we keep calling to fix your mistakes? Why is there no proactive communication? Why does it feel like the only way to be heard is to publicly complain?
At this point, I expect a manager to contact my husband directly, apologise for this completely unacceptable level of service, and correct this situation immediately—this includes fixing the billing and applying the promised rebate without any further delay.
Let me be very clear: should there be any further issues whatsoever, this will be escalated beyond HelloPeter. We are beyond frustrated and completely fed up with the shocking level of service we have received.
Sort this out properly, and do it now.
On top of everything else, we are also expected to spend hours on the phone just trying to get through to a consultant. That alone is beyond frustrating—it is absolutely unacceptable. And even after finally getting through, we are still left begging for the bare minimum of customer service, which quite frankly does not exist.
We have already gone through six days without Wi-Fi, spent thousands of rand out of our own pockets to keep our household, schooling, and business running, and were promised a rebate for that time. Yet here we are—still being overcharged, with no reflection of the downgrade or the promised refund on our bill.
Why must we keep calling to fix your mistakes? Why is there no proactive communication? Why does it feel like the only way to be heard is to publicly complain?
At this point, I expect a manager to contact my husband directly, apologise for this completely unacceptable level of service, and correct this situation immediately—this includes fixing the billing and applying the promised rebate without any further delay.
Let me be very clear: should there be any further issues whatsoever, this will be escalated beyond HelloPeter. We are beyond frustrated and completely fed up with the shocking level of service we have received.
Sort this out properly, and do it now.
SvdB
Stephanie van den Berg's update13 Apr 2026, 17:00
Reviewer Update
Your response is just as frustrating as the service itself. It is completely unacceptable that we, as paying customers, are expected to constantly chase you just to get you to do your job. The fact that we even have to resort to HelloPeter just to get a response says everything about your lack of accountability and customer care.
On top of everything else, we are also expected to spend hours on the phone just trying to get through to a consultant. That alone is beyond frustrating—it is absolutely unacceptable. And even after finally getting through, we are still left begging for the bare minimum of customer service, which quite frankly does not exist.
We have already gone through six days without Wi-Fi, spent thousands of rand out of our own pockets to keep our household, schooling, and business running, and were promised a rebate for that time. Yet here we are—still being overcharged, with no reflection of the downgrade or the promised refund on our bill.
Why must we keep calling to fix your mistakes? Why is there no proactive communication? Why does it feel like the only way to be heard is to publicly complain?
At this point, I expect a manager to contact my husband directly, apologise for this completely unacceptable level of service, and correct this situation immediately—this includes fixing the billing and applying the promised rebate without any further delay.
Let me be very clear: should there be any further issues whatsoever, this will be escalated beyond HelloPeter. We are beyond frustrated and completely fed up with the shocking level of service we have received.
Sort this out properly, and do it now.
On top of everything else, we are also expected to spend hours on the phone just trying to get through to a consultant. That alone is beyond frustrating—it is absolutely unacceptable. And even after finally getting through, we are still left begging for the bare minimum of customer service, which quite frankly does not exist.
We have already gone through six days without Wi-Fi, spent thousands of rand out of our own pockets to keep our household, schooling, and business running, and were promised a rebate for that time. Yet here we are—still being overcharged, with no reflection of the downgrade or the promised refund on our bill.
Why must we keep calling to fix your mistakes? Why is there no proactive communication? Why does it feel like the only way to be heard is to publicly complain?
At this point, I expect a manager to contact my husband directly, apologise for this completely unacceptable level of service, and correct this situation immediately—this includes fixing the billing and applying the promised rebate without any further delay.
Let me be very clear: should there be any further issues whatsoever, this will be escalated beyond HelloPeter. We are beyond frustrated and completely fed up with the shocking level of service we have received.
Sort this out properly, and do it now.
Mweb's replyOfficial
14 Apr 2026, 10:32Hi Stephanie, we can fully understand the frustration and urgency in your message, especially given the repeated service disruption, the time spent trying to get assistance, and the financial impact this has had on your household and business. That is not the experience we want you to have, and we acknowledge how exhausting this situation has been for you. At this stage, our Retentions Team is actively working on a resolution for your case. They are reviewing all aspects of your service, including the downtime experienced, the billing concerns, and the previously discussed rebate, to ensure everything is correctly aligned and properly concluded. We appreciate your patience while this is being finalised, and the team will be engaging directly with you to provide clear feedback and next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 10:32
Official
Hi Stephanie, we can fully understand the frustration and urgency in your message, especially given the repeated service disruption, the time spent trying to get assistance, and the financial impact this has had on your household and business. That is not the experience we want you to have, and we acknowledge how exhausting this situation has been for you. At this stage, our Retentions Team is actively working on a resolution for your case. They are reviewing all aspects of your service, including the downtime experienced, the billing concerns, and the previously discussed rebate, to ensure everything is correctly aligned and properly concluded. We appreciate your patience while this is being finalised, and the team will be engaging directly with you to provide clear feedback and next steps. Kind regards,
The Mweb Team
The Mweb Team